Shipping policy

IRIS Beauties Shipping Policy

Thank you for shopping with IRIS Beauties! We strive to ensure that your orders reach you quickly and in perfect condition. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 3 to 5 business days.

  • Our business days are Sunday through Thursday, excluding Fridays, Saturdays, and official public holidays in Egypt.

  • During peak seasons, sales, or holiday periods, processing times may take slightly longer. You will receive a confirmation email or SMS once your order has been dispatched.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated at checkout based on your location and the weight of your package.

  • Cairo & Giza (Standard Delivery): 2 to 3 business days.

  • Cairo (Same-Day Delivery): Available for orders placed before 12:00 PM (Midday) CLT. Orders placed after 12:00 PM will be delivered the next business day.

  • Rest of Egypt (Standard Delivery): 3 to 5 business days, depending on your governorate.

Note: Remote or rural areas may require additional time for delivery.

3. Delivery Schedule & Attempts

  • Deliveries are made by our shipping partners during regular working hours. Customers will typically receive an SMS or a phone call prior to delivery to confirm their availability.

  • Our shipping partner will make up to two (2) delivery attempts. If you are unavailable to receive the package after both attempts, it will be returned to our facility, and a re-shipping fee may apply.

4. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. IRIS Beauties is not liable for delays or failed deliveries caused by incorrect or incomplete addresses.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email or SMS containing your tracking number and a link to track your package.

6. Lost or Damaged Packages

If your package arrives damaged, or if you believe it is lost in transit, please contact us immediately at contact@irisbeauties.com so we can assist you in resolving the issue with our courier.